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title, custom_edit_url
| title | custom_edit_url |
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| Annex to the Dedicated Instance Terms | null |
Introduction
This annex to the Dedicated Instance Terms describes the dedicated instance services and guarantees under different configurations.
Last revised: July 20, 2021
Overview
Service differences
The following table compares the different services, based on the preferred provider (Google Cloud). If you choose a different provider than our preferred provider the Gurantees stated in this document apply.
Service Levels
| Service / Feature / Guarantee | ZITADEL Cloud FORTRESS | ZITADEL Dedicated Standard | ZITADEL Dedicated Advanced |
|---|---|---|---|
| Monitoring | 24x7 | 24x7 | 24x7 |
| Availability Objective | 99.95% | 99.5% | 99.9% |
| Performance | up to rate limits | up to rate limits | up to rate limits |
| Support hours | Business | Business | Extended |
| Response time (Sev 1) | 1h | 2h | 1h |
| Technical account manager | n/a | n/a | 2h / week |
High-availability configuration
| Service / Feature / Guarantee | ZITADEL Cloud FORTRESS | ZITADEL Dedicated Standard | ZITADEL Dedicated Advanced |
|---|---|---|---|
| Multi-zone HA | yes | yes | yes |
| Geographic HA | yes | option | option |
| Multi-provider HA | yes | option | option |
Upgrade and backup schedule
| Service / Feature / Guarantee | ZITADEL Cloud FORTRESS | ZITADEL Dedicated Standard | ZITADEL Dedicated Advanced |
|---|---|---|---|
| Update flexibility | no | no | yes |
| Backup flexibility | no | yes | yes |
Security
| Service / Feature / Guarantee | ZITADEL Cloud FORTRESS | ZITADEL Dedicated Standard | ZITADEL Dedicated Advanced |
|---|---|---|---|
| DDOS Protection | yes | option | option |
| Strict TLS | yes | yes | yes |
| Web Application Firewall | yes | option | option |
| DNS Protection | yes | no, bespoke | no, bespoke |
| DNSSEC | yes | no, bespoke | no, bespoke |
Features
| Service / Feature / Guarantee | ZITADEL Cloud FORTRESS | ZITADEL Dedicated Standard | ZITADEL Dedicated Advanced |
|---|---|---|---|
| Audit log retention | 13 months | unlimited | unlimited |
| Tenancy | shared | dedicated | dedicated |
| Data region | CH | custom | custom |
| Data processing | CH | custom | custom |
Guarantees
Infrastructure Provider
CAOS offers the following guarantees for a given infrastructure provider and customer satisfies the prerequisites.
| Guarantees | Google Cloud | Static / Other | Self-hosted |
|---|---|---|---|
| Maintained by CAOS | yes | yes, product only | no |
| 24x7 monitoring | yes | yes, product only | yes, product only |
| Availability SLO | up to 99.9% | none | none |
| Performance SLO | up to rate limits | none | none |
Backup
ZITADEL Cloud creates hourly backups. We do not guarantee recovery time objective. Recovery point objective is in the context of our event-sourcing pattern not meaningful.