zitadel/apps/docs/content/guides/manage/cloud/support.mdx

---
title: ZITADEL Support
description: "Submit a support request to ZITADEL's customer portal with required information for timely assistance."
sidebar_label: Customer Support
---

<Callout>
We describe our [support services](/legal/service-description/support-services) and information required in more detail in our legal section. Beware that not all features may be supported by your subscription and consult the [support states](https://help.zitadel.com/zitadel-support-states).
</Callout>

## General

We always recommend first having a look at our [documentation](https://zitadel.com/docs), [discord chat](https://zitadel.com/chat) and [GitHub repository](https://github.com/zitadel/zitadel). You can also ask our AI assistant for help before contacting Support.

![](../../../../public/img/manuals/portal/customer_portal_general_support.png)

![](../../../../public/img/manuals/portal/customer_portal_general_support_inkeep.png)

## Support Request

Create a new support request with the following information:
- Subject
- Detailed description
- Attachments (Optional)
- Ticket Priority
- Ticket Category
- Hosting
- Affected Instance (Only for cloud instances)
- Database Version (Only for self-hosted instances)

![](../../../../public/img/manuals/portal/customer_portal_support.png)

![](../../../../public/img/manuals/portal/customer_portal_support_2.png)

After submitting the form, you will receive a confirmation email, and our team will be in touch with you shortly.