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Adds a new public-facing Refund Policy to the documentation for ZITADEL Cloud subscriptions. This document clarifies billing expectations for customers and standardizes support operations by outlining: - **Scope:** Eligible situations for refunds (e.g., accidental overages, billing errors, accidental auto-renewals). - **Out of Scope:** Non-refundable items (e.g., Startup plan, standard usage-based fees, partial periods). - **Process:** Clear instructions on how customers can submit a refund request via the customer portal. --------- Co-authored-by: Maximilian <[email protected]>