mirror of
https://github.com/andwati/zitadel.git
synced 2026-10-22 15:32:15 +00:00
zitadel-knowledge-bot[bot]GitHubzitadel-knowledge-bot[bot] <296006658+zitadel-knowledge-bot[bot]@users.noreply.github.com>Automatically generated PR targeting 1 files. **Thread ID:** manual-1782237446658 **Action:** UPDATE **AI Summary:** > Need to add a note on this page to encourage users with active subscriptions to link their github and Discord account because that will help github issues get higher priority and discord threads as well Co-authored-by: zitadel-knowledge-bot[bot] <296006658+zitadel-knowledge-bot[bot]@users.noreply.github.com>
40 lines
1.7 KiB
Plaintext
40 lines
1.7 KiB
Plaintext
---
|
|
title: ZITADEL Support
|
|
description: "Submit a support request to ZITADEL's customer portal with required information for timely assistance."
|
|
sidebar_label: Customer Support
|
|
---
|
|
|
|
<Callout>
|
|
We describe our [support services](/legal/service-description/support-services) and information required in more detail in our legal section. Beware that not all features may be supported by your subscription and consult the [support states](https://help.zitadel.com/zitadel-support-states).
|
|
</Callout>
|
|
|
|
## General
|
|
|
|
We always recommend first having a look at our [documentation](https://zitadel.com/docs), [discord chat](https://zitadel.com/chat) and [GitHub repository](https://github.com/zitadel/zitadel). You can also ask our AI assistant for help before contacting Support.
|
|
|
|
|
|
|
|
|
|
|
|
## Support Request
|
|
|
|
Create a new support request with the following information:
|
|
- Subject
|
|
- Detailed description
|
|
- Attachments (Optional)
|
|
- Ticket Priority
|
|
- Ticket Category
|
|
- Hosting
|
|
- Affected Instance (Only for cloud instances)
|
|
- Database Version (Only for self-hosted instances)
|
|
|
|
|
|
|
|
|
|
|
|
After submitting the form, you will receive a confirmation email, and our team will be in touch with you shortly.
|
|
|
|
<Callout type="info">
|
|
If you have an active subscription, we recommend linking your GitHub and Discord accounts in the [customer portal support section](https://zitadel.com/admin/support). This helps us prioritize your GitHub issues and Discord threads more effectively.
|
|
</Callout>
|