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chore(docs): Update trainings, footer, and emails (#3699)

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* chore(docs): update trainings

* intro

* footer

* sidebar

* file structure

* fix sidebar

* updated trainings

* links from intro

* email domain

Co-authored-by: Maximilian Panne <[email protected]>
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mffap
2022-05-23 22:53:43 +02:00
committed by GitHub
co-authored by Maximilian Panne
parent f7c4141147
commit eb2db28bbc
10 changed files with 85 additions and 144 deletions
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docs/docs/legal/privacy-policy.md
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@@ -23,7 +23,7 @@ Teufener Strasse 19
9000 St. Gallen
SWITZERLAND
Phone: 043 215 27 44
E-mail: legal@caos.ch
E-mail: legal@zitadel.com
## General notes
docs/docs/legal/support-services.md
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@@ -60,8 +60,8 @@ Chat Support | Private chat channel between CAOS and Customer that is opened whe
Phone Support | +41 43 215 27 34
- ZITADEL Cloud system status, incidents and maintenance windows will be communicated via [our status page](https://status.zitadel.ch).
- Questions regarding pricing, billing, and invoicing of our services should be addressed to billing@caos.ch.
- Security related questions and incidents can also be directly addressed to security@caos.ch.
- Questions regarding pricing, billing, and invoicing of our services should be addressed to billing@zitadel.com
- Security related questions and incidents can also be directly addressed to security@zitadel.com
### Technical account manager
@@ -117,6 +117,6 @@ Severity Level | Description
The customer may escalate support requests following the escalation process:
1. For non-urgent needs, the client may request management escalation within the ticket. A manager will review the request and provide a response within one business day.
2. For urgent needs, the client may escalate directly by calling +41 43 456 84 69 and emailing to hi@caos.ch. A manager will review the request and provide response within two business hours.
2. For urgent needs, the client may escalate directly by calling +41 43 456 84 69 and emailing to hi@zitadel.com. A manager will review the request and provide response within two business hours.
If we fail to provide a response to the escalation, you will be entitled to service credits. For every 15 minutes exceeding the state objective, 1 day will be added as extension to the current term.